FAQ: Dreamers : Enamel Pins & Stationery collection
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

How does Kickstarter work?

Kickstarter is pledge now, pay later. That means you can the rewards you want now and don’t have to pay until the project is fully funded. If the project never reaches it’s base goal, you won’t be charged. That’s also the reason that Kickstarter currently is only available for people using Creditcards. If you’d like to pledge through other means, please get in touch with me and we can see if we can work something out :)

Last updated: January 19, 2024 03:13

What does my pledge pay for?

By backing a Kickstarter project you’re helping this creator manufacture these products, as well as contributing to the cost of any packaging, shipping materials, shipping costs and Kickstarter fees. The cost of each tier not only reflects the pure manufacturing costs but also includes all of these necessary fees.

Last updated: January 16, 2024 04:02

How do Add-ons work?

Say you would like to receive one of the pins and the bookmarks, but you don’t see a reward tier that allows for that. That’s where add-ons come in. You can put together your perfect package so you don’t have to pay for things you don’t want. You can just select the reward you want and select the add-ons you’d like to receive in addition to that reward as you go!

Last updated: January 19, 2024 03:25

Can I change my pledge?

You can change your pledge at any time throughout the project, as well as add or remove items from your pledge until the final date of the campaign. The last thing you choose is what you will pay for. Simply click “manage your pledge” and you can change what you want.

Last updated: January 19, 2024 03:25

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

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